Cancellation & Refund Policy

We understand that travel plans may change. Our cancellation policy is intended to be fair to both our guests and the hotel.

Cancellation by Guests

• Cancellations made 48 hours or more before the scheduled check-in date will receive a full refund of any eligible advance payment.
• Cancellations made within 48 hours of arrival may be charged the cost of the first night's stay.
• No-shows without prior notice may be charged the full booking amount.

Refunds

• Approved refunds will be processed using the original payment method where possible.
• Refund processing times may vary depending on your bank or payment provider.

Booking Modifications

Guests may request changes to their reservation before arrival. Changes are subject to room availability and any applicable rate differences.

Hotel Cancellation

In rare circumstances where Eden Lodge must cancel a reservation due to unforeseen events, guests will receive either:

• A full refund; or
• Assistance in rescheduling the reservation.

Force Majeure

Eden Lodge shall not be liable for cancellations resulting from circumstances beyond our reasonable control, including natural disasters, government restrictions, epidemics, or other emergencies.